About the course

This course will introduce the latest research in providing effective feedback to discuss how managers can mentor and develop their staff while also improving firm retention of top talent. Providing effective feedback has a direct and positive effect on employee engagement. We will define the term employee engagement to understand how it is affected by receiving both effective and ineffective feedback. This course will then demonstrate effective strategies to help provide effective feedback and improve employee engagement. The benefits of improving employee engagement within an organization are well supported: 1. Higher employee retention 2. Increased productivity 3. Increased job satisfaction After completion of this course, participants will be able to: 1. Describe the benefits of improving employee engagement. 2. Identify strategies for improving employee engagement. 3. Recognize the importance of prioritizing feedback to increase employee engagement. 4. Describe the idiosyncratic rater effect. 5. Identify strategies for providing effective feedback. 6. Describe best practices for camera, audio, and lighting when giving feedback virtually. 

Curriculum

12 Chapters · 19 Lessons

  1. 1

    Welcome!

    1. (Included in full purchase)

      Instructions for QAS Self Study

    2. (Included in full purchase)

      Course Overview

  2. 2

    Module 1 - Introduction

    1. Introduction Free preview
  3. 3

    Module 2 - Employee Engagement and Challenges

    1. (Included in full purchase)

      Employee Engagement and Challenges

    2. (Included in full purchase)

      Module 2 Review Question

  4. 4

    Module 3 - Feedback Fallacy

    1. (Included in full purchase)

      Feedback Fallacy

    2. (Included in full purchase)

      Module 3 Review Question

  5. 5

    Module 4 - Feedback Demonstration - Tangrams

    1. (Included in full purchase)

      Feedback Demonstration - Tangrams

  6. 6

    Module 5 - Providing Feedback - Communication Styles

    1. (Included in full purchase)

      Providing Feedback - Communication Styles

    2. (Included in full purchase)

      Module 5 Review Question

  7. 7

    Module 6 - Providing Feedback - 4 Step Approach

    1. (Included in full purchase)

      Providing Feedback - 4 Step Approach

    2. (Included in full purchase)

      Module 6 Review Question

  8. 8

    Module 7 - Providing Feedback - CAL

    1. (Included in full purchase)

      Providing Feedback - CAL

    2. (Included in full purchase)

      Module 7 Review Question

  9. 9

    Module 8 - Practice

    1. (Included in full purchase)

      Practice

  10. 10

    Module 9 - Debrief and Conclusion

    1. (Included in full purchase)

      Debrief and Conclusion

    2. (Included in full purchase)

      Module 9 Review Question

  11. 11

    Course Evaluation

    1. (Included in full purchase)

      Course Evaluation

  12. 12

    Final Exam

    1. (Included in full purchase)

      Provide Effective Feedback and Improve Employee Engagement

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