Course Description

This course will introduce the latest research in providing effective feedback to discuss how managers can mentor and develop their staff while also improving firm retention of top talent. Providing effective feedback has a direct and positive effect on employee engagement. We will define the term employee engagement to understand how it is affected by receiving both effective and ineffective feedback. This course will then demonstrate effective strategies to help provide effective feedback and improve employee engagement.

The benefits of improving employee engagement within an organization are well supported: 

  • Higher employee retention 
  • Increased productivity
  • Increased job satisfaction

Learning Objectives

After completion of this course, participants will be able to: 

  1. Describe the benefits of improving employee engagement. 
  2. Identify strategies for improving employee engagement. 
  3. Recognize the importance of prioritizing feedback to increase employee engagement. 
  4. Describe the idiosyncratic rater effect. 
  5. Identify strategies for providing effective feedback. 
  6. Describe best practices for camera, audio, and lighting when giving feedback virtually. 

NASBA Program Information 

  • Program Level: Basic 
  • Prerequisites/Advance preparation: None 
  • Delivery method: QAS Self Study 
  • Field of Study: Personal Development
  • CPD Credits: 2.0 CPD hours
  • Enrollment Period/Expiration Date: One year from date of purchase
  • Date of Last Program Review/Update: March 28, 2024
  • Refund Policy/Complaint Resolution Policy: Our policies can be found in our FAQ
  • Registration & Attendance: To register for this course, please click the "Enroll Now" button. Full attendance and completion of all course materials are required to receive CPD credit.


Course curriculum

    1. Instructions for QAS Self Study

    2. Course Overview

    1. Introduction

      FREE PREVIEW
    1. Employee Engagement and Challenges

    2. Module 2 Review Question

    1. Feedback Fallacy

    2. Module 3 Review Question

    1. Feedback Demonstration - Tangrams

    1. Providing Feedback - Communication Styles

    2. Module 5 Review Question

About this course

  • $130.00
  • 20 lessons
  • 1.5 hours of video content

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